Returns & Exchanges

*The item must be in the condition sold to you, un-used and with tags attached (where applicable). Item/s for exchange must be brand new, never-installed/used, and with full undamaged packaging.

Please do not place return labels directly onto the manufacturer’s original packaging.

Please see the list below for things to avoid to ensure your return is accepted:

• Please do not place return label directly onto the manufacturer’s original packaging.
• When trying on boots, please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles, and your return/exchange might not be accepted.
• Please ensure all returned apparel items are free from marks, stains, pet hair and rips as they may not be accepted for return if received damaged (unless faulty).
• Due to health & hygiene regulations, we are unable to accept returns on any undergarments, face masks or bandanas unless faulty.

Some items cannot be returned unless faulty or not-as-described (no returns on these items due to change of mind, wrong fitment, or incorrect installation) these include special ordered spare parts not on our website and electronics. 

Any return that is not in an acceptable condition will be sent back at the expense of the customer. Please ensure all items are in a new & resaleable condition to avoid your return being rejected.

Helmet Return Policy

Helmets will not be accept at all back after 7 days from receiving the item.

When trying on helmets please ensure your face is free of makeup, sunscreen or anything that has the potential to stain the internals of the helmet. Helmet returns will not be accepted if the helmet has been worn, scratched or damaged in any way. If we believe that the shell of the helmet has been compromised in any way, we will not accept the return. Helmet exchanges are reviewed on a case by case basis and are not approved until assessed by a member of our Online Sales Team or supplier and deemed resalable.

Damaged / faulty items

Please contact us via: online@ducatimornington.com.au before sending back any faulty items to be refunded, repaired, or replaced. If you choose to email our team regarding faulty products please attached images of the fault so our team can assess the item before a return is approved.

If the item is deemed to be faulty, a pre-paid freight return label will be sent to cover the freight costs of the return. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly customer service for warranty periods.

Please note, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates.